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  • Sunglasses
    Shop by Style
    English
    Western
    Shop by Use
    Performance Riding
    Fashion & Leisure
    Shop by Fit
    Small Frames
    Regular Frames
    Best Sellers
    New Releases
    Shop All Sunglasses
  • Prescription
    • Prescription
    • Bifocals
  • Accessories
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Questions?

Find answers to your questions about orders, shipping, returns, warranty, and more.

Orders

  • Where is my order?
  • How do I place an order?
  • How do I apply a discount or promo code?
  • Do I need an account to place an order?
  • What payment methods do you accept?
  • View all Order FAQs →

Shipping

  • How long will it take to receive my order?
  • What shipping options do you offer?
  • How can I track my shipment?
  • Do you offer international shipping?
  • How much does shipping cost?
  • View all Shipping FAQs →

Returns & Exchanges

  • What is your return policy?
  • How do I start a return?
  • Can I exchange my item for a different style or size?
  • How long do returns take to process?
  • Is return shipping free?
  • View all Returns & Exchanges FAQs →

Warranty & Repairs

  • What does your warranty cover?
  • How long is the warranty valid?
  • How do I file a warranty claim?
  • Do I need to register my sunglasses for warranty coverage?
  • I bought my Kroop’s sunglasses from another retailer, can I still file a warranty claim?
  • View all Warranty FAQs →

Product Info

  • How do I choose the right sunglasses for my riding style?
  • What’s the difference between Performance Riding and Fashion & Leisure sunglasses?
  • How do I know if the sunglasses will fit me?
  • Are your sunglasses scratch-resistant or shatterproof?
  • Do your sunglasses protect against UV rays?
  • View all Product FAQs →

Prescription Eyewear

  • Do you offer prescription lenses?
  • How do I order prescription sunglasses?
  • What types of prescription lenses do you offer?
  • What if I don’t know my prescription?
  • How do I find or measure my pupillary distance (PD)?
  • View all Prescription FAQs →

Accounts & Payments

  • Do I need an account to place an order?
  • How do I create an account?
  • Is it safe to shop on your website?
  • How can I update my email address or shipping info?
  • Can I save my payment information for faster checkout?
  • View all Account & Payment FAQs →

Gift Cards

  • Do you offer gift cards?
  • How do I send a gift card to someone?
  • How do I redeem a gift card?
  • Do gift cards expire?
  • Can I use a gift card with other discounts or promotions?
  • View all Gift Card FAQs →

Reseller / Wholesale

  • Do you offer wholesale pricing or reseller programs?
  • How do I become a Kroop’s reseller?
  • What kind of businesses do you work with?
  • Is there a minimum order quantity for wholesale purchases?
  • How long does it take to fulfill wholesale orders?
  • View all Wholesale FAQs →

Still need help? Contact us and we’ll get back to you as soon as possible.

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