Is return shipping free?

Return shipping is not included for most returns, unless there was an error on our part.

Here’s how it works:

• If the return is due to a Kroop’s issue (such as receiving the wrong item or a defective product), we’ll provide a prepaid return label at no cost to you.
• If the return is for personal reasons (such as a change of mind or wrong size), return shipping is the customer’s responsibility.

To get started, just reach out through our Contact Us page and we’ll walk you through the next steps.