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Returns & Exchanges FAQ

Get details on how to return or exchange items, timelines, gift returns, and what to do if something’s not quite right.

• What is your return policy?
• How do I start a return?
• Can I exchange my item for a different style or size?
• How long do returns take to process?
• Is return shipping free?
• Can I return an item I received as a gift?
• My item arrived damaged or defective. What now?
• What if I purchased my Kroop’s sunglasses from another store?
• Are any items non-returnable?