← Back to Help Center

What if my package is returned to sender?

If your package is returned to us, usually due to an incorrect address or missed delivery, we’ll contact you as soon as we receive it.

You’ll have two options:

  1. Reship the order - We’ll confirm your correct address and resend the package. Additional shipping fees may apply.
  2. Receive a refund - If you prefer, we can refund your order (minus the original shipping cost, if applicable).

To avoid delays, double-check your shipping info at checkout. And if you notice a mistake, contact us right away so we can try to fix it before the order goes out.