All sunglasses purchased include a Lifetime Warranty that will cover any defects in workmanship as well as accidental damage. The sunglasses must be registered on our website within 30 days of purchase at (https://www.kroops.com/register). If the specific variant is not available, you will be given the option of an equivalent product. (Please note: Custom products are not eligible for our lifetime protection plan)
Sunglasses Repair Policy
We will fix or replace a broken pair with the same style/color as the original. If unavailable, you will be given the option of reserving a pair to be shipped at a later date if this product will be restocked or you can choose from a style/color that is equivalent to the original. A processing fee of $10 will be added to repairs to cover the service and shipping costs. This fee may change but we keep it priced as low as possible. We reserve the right to determine if the damage is covered under warranty or our lifetime protection plan.
Exceptions to Policy
Prescription lenses and custom sunglasses are not covered against accidental damage and loss. Custom sunglasses are limited to a 1 year warranty against manufacturing defects. Due to the custom nature of the sunglasses, certain components may be substituted if they need to be replaced. We will do our best to match the original product if possible.